Frequently Asked Questions

Everything you need to know about shopping with Maximilian

How long does shipping typically take?

Standard shipping within the continental US usually takes 3-5 business days. International shipping times vary by destination, typically ranging from 7-14 business days depending on customs processing.

What is your return policy for seasonal collections?

We offer a 30-day return window for all full-priced items. Items must be in their original condition, unworn, and with all Maximilian designer tags still attached.

How do I ensure I am ordering the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. As our cuts vary by silhouette, we recommend comparing your body measurements to our guide for the most accurate fit.

Are your materials sustainably sourced?

Maximilian is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and ethically sourced leather, working exclusively with manufacturers that adhere to fair labor standards.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer concierge team.